Please refer to the list below to find answers to some of the most commonly asked questions. If your question isn't addressed, feel free to email us or use the form to submit your question.
Frequently Asked Questions
The following touch tone commands can be used once you are in your conference call:
*0 Operator Assistance to the Conference
00 Operator Assistance to your individual line
*1 Dial out to a participant – Leader only request
*2 Begin or end conference record – Leader only request
*3 Edit entry/exit method – Leader only request
*4 Roll call announcement to your individual line
*5 / #5 Mute / unmute all participant lines – Leader only request
*6 / #6 Mute / unmute your individual line
*7 / #7 Lock / unlock your conference (including Operator) – Leader only request
*8 Allow / disallow one time conference continuation – Leader only request
*# Participant count
** List available keypad commands
Does the 1-855# I have work internationally?
The 1-855# you have been provided only works throughout Canada and the United States. For a list of our International Toll-free numbers, access our Customer Self Serve. No prefixes are needed, participants simply need to dial the number as it appears on the list.
I have international participants that need to be in the conference call, how do I get them on?
Access our Customer Self Serve and follow the Get Dial-In Numbers instructions on the home page. No prefixes need to be added, simply dial the number as appearing on the list. For anyone calling in from a country that is not on the list, you can press *0 for operator assistance and ask the operator to join that person to the conference. If you have 3 or more participants that need to be dialed out by the operator, please contact our Support team to make the arrangements (please provide sufficient notice when possible).
Some participants are having issues connecting internationally after giving them one of your International Toll-free numbers. What could be the issue?
Please click here to download a document that explains the possible causes of this issue. For additional information or to open an investigation on a particular issue, please contact Support.
How many people can be on a conference call without having to make a reservation?
Our bridges can accommodate hundreds of people, but if you plan to have more than 50 attendees, we suggest that you discuss conducting an Event Call where our professionally trained operators can ensure the effectiveness of the meeting. You can also use our Event service if you wish to add formality to your call (even for less than 50 participants) and for the operator to conduct the Question & Answer session.
Do I need to call you before I plan to have a conference call?
Our On Demand conferencing allows you to have a conference call anytime, anywhere without having to make a reservation.
How can I get assistance during a conference call?
Both the Leader and Attendees can press *0 on their keypad to receive 24/7 operator assistance.
Can attendees dial in to the conference call from overseas?
Yes. If you would like the attendee to incur their own long distance charges, then you can provide them with the local number. Otherwise, you can provide an attendee with an International Toll Free number. Find your International Toll Free numbers by accessing our Customer Self Serve.
I am having trouble installing the Application Sharing component for the Web Conferencing platform. How can I solve this issue?
Security settings on your computer may be causing this issue. Please call Support who will be happy to guide you through the process.
Can I record my conference call? How do I access the recording?
The Leader may initiate the recording mode at any time by pressing *2 on their keypad. Detailed instructions on how to access the recording will be emailed at the completion of the call.
How do I use Web Conferencing?
Click here to watch our interactive demo video of the features and benefits of Web Conferencing.
How do I make sure everyone disconnects from the conference after I hang up (option available to Leader only)?
By default, all attendees will be disconnected from the conference call once the Leader disconnects. This function aids in preventing additional billing. If you would like to allow attendees to continue to talk after the Leader disconnects, press *8 while in a conference to enable that specific conference (one time only). To make this change for all conferences, access the Customer Self Serve and turn ‘auto continuation’ on in your product profile settings.
How can I view conferencing details and their associated charges?
Every Leader has the ability to verify those details by going our Customer Self Serve. Once logged in, click on the Reports tab on the top navigation bar and select your reporting filters.
How do I track my call recordings?
Once a call has been recorded, it will appear in our Customer Self Serve site usually within 4 hours after the recording has ended. Please login to https://audability.tcconline.com with your Owner ID and Web PIN. Once logged in, click on the Meetings tab on the top navigation bar and then select the Recorded Meetings tab to display your recordings.
Do you offer transcription services?
Yes, we do offer transcription services. Please contact Support to place the order once your conference call has been recorded or you can also order it through our customer self serve site.