Solutions - Support

Support Documentation

In the list below you will find user guides and support documents that will assist you in the use of Audability's tools.

 

FAQ's

Please refer to the list below to find answer to some of the most commonly asked questons.

How many people can be on a conference call without having to make a reservation?
Our bridges can accommodate hundreds of people, but if you plan to have more than 50 attendees, we suggest that you discuss conducting an Event Call where our professionally trained operators can ensure the effectiveness of the meeting.
Do I need to call you before I plan to have a conference call?
Our On Demand conferencing allows you to have a conference call anytime, anywhere without having to make a reservation.
What are the minimum requirements needed to have a Web Conference?
Please download the System Requirements document from the Resource Center.
Can attendees dial in to the conference call from overseas?
Yes. If you would like the attendee to incur their own long distance charges, then you can provide them with the local number. Otherwise, you can provide an attendee with an International Toll Free number. Please download the International Toll Free document from the Resource Center.
I am having trouble installing the Application Sharing component for the Web Conferencing platform. How can I solve this issue?
Security settings on your computer may be causing this issue. Please call Customer Care who will be happy to guide you through the process.
Can I record my conference call? How do I access the recording?
The Chairperson may initiate the recording at any time by pressing *4 on their keypad. Detailed instructions on how to access the recording will be emailed at the completion of the call.
How can I get assistance during a conference call?
Both the Chairperson and Attendees can press *0 of their keypad to receive 24/7 operator assistance.